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Subscription management

16

Can I add on items to my subscription?
Can I choose or opt out of certain products each month?
Can I customize my pack each month?
Can I pause my subscription?
Can I skip a delivery if I am going on vacation?
How can I cancel or suspend my subscription?
How can I change how many pairs of underwear I get?
How can I change my pack?
How can I make sure to receive the correct size?
How can I see past boxes and reviews?
How do I update my subscription preferences?
How to order products separately?
How to reactivate a subscription?
I have allergies to certain products and ingredients. What do I do?
What if I want to cancel my subscription before the end of the billing cycle?
Where to find directions for products sent in boxes?

Product information

8

Are there any eco-friendly or sustainable product options?
Are there any special care instructions for the products?
How can I always be in the know of the latest products?
What are the return conditions for the subscriptions boxes?
What brands of underwear and grooming products do you offer?
What happens if I don’t like the underwear?
What is the quality assurance process for your products?
What kind of products can I expect?

Shipping and delivery

12

Are the Gay Packs discreet?
Can I request a specific delivery date?
How can I track my shipment?
What are the dimensions of the shipments?
What happens if I am not home when my package arrives?
What happens if I don’t receive my order on time?
What happens if my box is lost or stolen?
What if I don’t have an update on the tracking link?
What if I need to change the frequency of my deliveries?
When can I expect my Gay Pack?
Where do you ship? And how?
Which tracking package partners are used for each country we ship to?

Payments and billing

9

Are there any hidden fees?
Can I change the payment method for my subscription?
Can I get a refund?
Do you offer any discounts or promotions?
How can I pay?
How do I redeem a coupon code?
How do I update my credit card / payment method?
What if my payment has failed?
When will I be billed?

Account management

3

How do I update my email preferences or unsubscribe from marketing emails?
What if I have issues with my account login?
What if I want to change my address?

Special offers and loyalty program

6

Can I gift a subscription?
Can I refer friends to your service?
Do you offer a loyalty or rewards program?
Do you offer any special packs for holidays or special occasions?
Do you offer any special promotions or deals for new subscribers?
What are fab points?

Other questions

5

Do you collaborate with influencers or bloggers?
How can I contact your support team?
How do you handle customer feedback and complaints?
What should I do if I receive a damaged or defective product?
What to do if a product you like is no longer sold?

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Account management

Account management

How do I update my email preferences or unsubscribe from marketing emails?
What if I have issues with my account login?
What if I want to change my address?

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Next Gay Thing is here to make sure a gay man never has to suffer through using a straight man product ever again. You are fabulous and you should never forget it. And you deserve at least one treat every month.

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