The voluntary Gay Pack Promise includes a proportional cash-refund route for one eligible correct-but-disliked core item, an enhanced-credit route, and a 30-day whole-Pack route for all returnable unused and unopened contents. We show exact eligible amounts before you confirm.

Where a statutory withdrawal right applies, contact us within 14 days of delivery. Eligibility depends on the goods and their condition; opened sealed goods that are unsuitable for return for health or hygiene reasons may be excluded. Nothing in the voluntary promise limits your statutory rights.