QUESTIONS?

PRE-SALE QUESTIONS

You can do that by clicking ‘Get started’ in the menu. Do note in several questions you can mark several options.

You can expect to receive only products a gay man would pick for another gay man. Depending on the Gay Pack you chose, our team will  send you one pair of hot premium underwear, beauty products or both of them according to your taste.

Boxes always contain several samples from different categories and/or (depending on the gay pack you chose) a pair of underwear. There is no option to opt out of a given category. It’s about excitement and surprise, after all!

Unfortunately, we are not able to guarantee that your box won’t contain any specific products or ingredients. If you do have known allergies to certain products/ingredients, we highly suggest that you first check the product’s ingredients before you test out your sample.

With every purchase you get Fab Points which you can use for discounts in our Shop! You can pay up to 30% of your order with Fab Points.

SHIPPING

As a rule of thumb, we ship Gay Packs from our warehouse every week. You are in the round of the following Wednesday from your order or renewal order. Usually it takes 4-5 days to arrive in Europe, 6-7 working days to the US/Canada and 10-14 days to the rest of the world.

We ship everywhere in the world but our home market is the European Union. We send the packs out usually by regular mail.

Yes – we’re available all over the world.

You can make changes to your billing and shipping addresses in your account page.

If you have not received your Gay Pack, please let us know. If we receive your Gay Pack back, we will let you know on 2 occasions by email – 14 days and 30 days after receiving it back. If we receive it back because you did not pick it up or other similar conditions, you can purchase new transport and we’ll ship it out to you. If you’d like a refund instead, we subtract shipping and handling fees (total of $14/£8/€10) as well as VAT (if applicable).

Depending on the gay pack you chose, it can measure up to 30 x 20 x 6 cm.

MY SUBSCRIPTION

You can cancel your subscription at any time without any fees. You can do that on your profile page under subscriptions.

Do remember that if you cancel the subscription after you’ve been billed, then your order is cancelled for the pack after that. If you want to cancel the subscription for the current page then you need to do this before we ship it by contacting us.

For subscription products a 7 day period is given to ask for a refund in accordance with EU directives. For non-subscription based products a 14 day refund policy applies. All products can be returned if they are in their original condition  – the shipping package cannot have been opened. Once the package has been opened, we cannot accept returns, due to the nature of the products.

You can have several different Gay Pack subscriptions active, sure!

PAYMENT INFORMATION / BILLING

You can pay with your credit card or via PayPal by using your PayPal account. We’re both PCI Compliant as well as certified secure website.

You can get a refund according to EU directives if you return the products in their original condition. However, if you’d like a refund after we’ve received back the Gay Pack, we subtract shipping and handling fees (total of $14/£8/€10) as well as VAT (if applicable) and return the rest.

When you place your order for the monthly membership, you will be billed for your first Next Gay Pack immediately. You will be billed every month on the same date you ordered it.

No, you only pay for the box and for the products in our shop and also for shipping.

You can do that on your Profile page.

GIFT PACKS

It is actually quite simple. You pick out the Gay Gift Pack you’d like to send that special guy. We’ll add a gift card with a code for the remaining months of the subscription. After he’s received his first pack, he can go and register himself a taste profile at Next Gay Thing and redeem his coupon. If he doesn’t do that, he’ll continue receiving products as you had specified.

A welcome box is the very first pack he will receive. It is filled with products that work for everyone. It also includes a Gift Card for the remaining months of his subscription.

Depending on where you are located, it can take up to two weeks for him to receive the very first pack. If you are in a hurry, we can also send you a gift card via email. In such a case, please contact us and we’ll help you!

As we cannot control the shipping companies, we recommend in such cases ordering the first pack to your own address. Do remember to tell him to change the shipping address after his birthday.

MORE QUESTIONS?

You can also ask more questions from us at our Contact Us page!