Account management 3 What if I want to change my address? What if I have issues with my account login? How do I update my email preferences or unsubscribe from marketing emails?
Other questions 5 What should I do if I receive a damaged or defective product? How do you handle customer feedback and complaints? How can I contact your support team? Do you collaborate with influencers or bloggers? What to do if a product you like is no longer sold?
Payments and billing 9 How can I pay? Can I get a refund? When will I be billed? Are there any hidden fees? How do I update my credit card / payment method?
Product information 8 What happens if I don’t like the underwear? Are there any special care instructions for the products? How can I always be in the know of the latest products? What kind of products can I expect? What brands of underwear and grooming products do you offer?
Shipping and delivery 12 When can I expect my Gay Pack? Where do you ship? And how? What are the dimensions of the shipments? What happens if I don’t receive my order on time? What if I don’t have an update on the tracking link?
Special offers and loyalty program 6 What are fab points? Do you offer a loyalty or rewards program? Do you offer any special packs for holidays or special occasions? Can I refer friends to your service? Can I gift a subscription?
Subscription management 16 How can I change my pack? How can I change how many pairs of underwear I get? How can I cancel or suspend my subscription? Can I pause my subscription? How do I update my subscription preferences?
