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Questions?

Pre-sale questions

Yes, we ship them in discreet packaging!

You can expect to receive only products a gay man would pick for another gay man. Depending on the Gay Pack you chose, our team will send you one pair of hot premium underwear, beauty products or both of them according to your taste.

You can take a look at our sizing chart when you sign up for your taste profile and also here: XS 26-28” | S 28-30” | M 30-33” | L 33-35” | XL 35-37” | XXL 36-38”. If you do choose it according to our sizing guide, it’ll be sure to fit you. As a tip – if you’re between sizes, then rather choose the larger size to make sure it’s more comfortable.

You can do that by clicking ‘Get started’ in the menu. Do note in several questions; you can mark several options.

Boxes always contain several samples from different categories or (depending on the gay pack you chose) a pair of underwear. There is no option to opt-out of a given type. It’s about excitement and surprise, after all!

Unfortunately, we cannot guarantee that your box won’t contain any specific products or ingredients. If you have known allergies to specific products/components, we highly suggest that you first check the product’s ingredients before testing your sample.

With every purchase, you get Fab Points which you can use for discounts in our Shop! You can pay up to 100% of your order with Fab Points.

Shipping

As a rule of thumb, we ship Gay Packs from our warehouse every business day. Usually, it takes 4-5 days to arrive in Europe, 6-7 working days to the US/Canada and 10-14 days to the rest of the world. These times can be longer around the holidays as well as currently due to the COVID-19 pandemic.

We ship everywhere in the world. We send the packs out usually by regular mail.

You can make changes to your billing and shipping addresses in your account page.

Depending on the gay pack you chose, it can measure up to 30 x 20 x 6 cm.

If you have not received your Gay Pack, please let us know. If we receive your Gay Pack back, we will let you know on 2 occasions by email – 14 days and 30 days after receiving it back. If we receive it back because you did not pick it up or other similar conditions, you can purchase new transport and we’ll ship it out to you. If you’d like a refund instead, we subtract shipping and handling fees (total of $14/£8/€10) as well as VAT (if applicable).

If you do not see an update on the tracking link, we’d suggest you contact your governmental post company directly and ask if they have anything in your name and the tracking number. Please note that the local tracking number can vary from the one you have on your subscription in some cases. Usually, you can see the local tracking number on the tracking page, specified with the “Delivery Partner” field.

My subscription

You can have several different Gay Pack subscriptions active, sure!

If you paid with Paypal, then the only way to change your pack (or pairs of underwear, frequency) is to cancel your current subscription and re-subscribe to the version you want. 

In all other cases, you can easily do it by going to your subscription and clicking or tapping on ‘Change pack or pairs of underwear’, choosing the one you want and then go through checkout. You will then be charged on the regular renewal date.

If you paid with Paypal then the only way to change the pairs of underwear or frequency is to cancel your current subscription and re-subscribe to the version you want. 

In all other cases you can easily do it by going to your subscription and clicking or tapping on ‘Change pack or pairs of underwear’, choose the pack with the options you like and then go through checkout. You will then be charged on the regular renewal date.

You can contact our Support team at support@nextgaything, and we will add you to our mailing list.

You can cancel your subscription at any time without any fees. You can do that on your profile page under subscriptions.

Do remember that if you cancel the subscription after you’ve been billed, then your order is compensated for the pack after that. If you want to cancel the subscription for the current page, then you need to do this before we ship it by contacting us.

For subscription products, seven days is given to ask for a refund following EU directives. For non-subscription based products, a 14-day refund policy applies. All products can be returned if they are in their original condition – the shipping package cannot have been opened. Once the box has been opened, we cannot accept returns due to the nature of the products.

Returns

We think you’ll love the underwear but in the rare case you don’t, you can send them back and choose a pair you like from our shop to be added to your next pack. Just submit your request and we’ll take it from there!

As we send samples to try out grooming products cannot be returned unless they are defective. Contact us if that is the case (and please accept our deepest apologises!)

Underwear items you wish to return should be unworn/unwashed (tried on okay!) with all labels attached to be qualified. We do ask you to answer a few questions beforehand to be able to improve your selection in the future.

The return application will be subject to approval by the team. You will receive a coupon code which you can use in our shop to buy a free pair of underwear to be added to your next pack. If you didn’t like the type of underwear (boxers, briefs or jockstraps and so on) but it was listed on your profile during the time of order processing the request might be denied.

Payments & billing

You can pay with your credit card or via PayPal by using your PayPal account. We’re both PCI Compliant as well as certified secure website.

You can get a refund according to EU directives if you return the products in their original condition. However, if you’d like a refund after we’ve received back the Gay Pack, we subtract shipping and handling fees (total of $14/£8/€10) as well as VAT (if applicable) and return the rest.

When you place your order for the monthly membership, you will be billed for your first Next Gay Pack immediately. You will be billed every month on the same date you ordered it.

No, you only pay for the box and for the products in our shop and also for shipping.

If your payment failed, you need to evaluate why it happened from your side, and you do not see any issues there – please contact the Support team by [email protected].

More questions?

You can also ask more questions from us at our Contact Us page!

Is that gift value really true?

Yes, the extra products you can get for FREE in your first Gay Pack are really worth $210 in retail.

Which products are they?

Want to know what the products are? Aren’t you nosy! But here you go:

SYMBIOSIS Tightening Eye Mask

RRP $105

Earth Harbor HELIOS Anti-Pollution Ampoule

RRP $46

dr. Eve_Ryouth Hyaluronic Night Moisturiser

RRP $101

Just don’t forget to use the coupon code 210OFFER at checkout.

Discreetly packaged, for your convenience

We know that sometimes it’s difficult to be fully out. Or you just don’t want anyone to bother your business. For this reason, we’ve taken extra care in packaging the Gay Packs and ship them in discreet packaging.

Just your address

On the top of the pack you can just find your address, our address and the customs form (CN22) which includes a brief general description of the goods. We keep it as generic as possible and only include the form due to the law.

Nothing in the back

We keep the back of the package clear to make it even easier for you to get to your pack. Just strip it open and enjoy all the fab we chose for you that month.

Shipping

All Gay Packs ship for free to the US, EU & UK, Australia & Canada via Postal Companies.
Rates to other markets may vary.
All duties & shipping charges are included for EU markets.

100 day hassle-free returns

We think you’ll love the underwear but in the rare case you don’t, you can send them back and choose a pair you like from our shop to be added to your next pack. 

Sizing

To make sure you got the perfect fit, we’ve developed our own sizing guide, keeping it as simple as possible.
You will choose this by creating your Taste Profile in the next step.

XS

26-28 inches
66-71 cm

S

28-30 inches
71-76 cm

M

30-33 inches
76-84 cm

L

33-35 inches
84-89 cm

XL

35-37 inches
89-94 cm

XXL

37-39 inches
94-99 cm

3XL

39-42 inches
99-107 cm

4XL

42-46 inches
107-117 cm

What our customers say

Trustpilot Rated 4.8/5 in 600+ reviews

5-stars

85%

4-stars

7%

3-stars

2%

2-stars

2%

1-star  

4%

Excellent quality products especially…

Excellent quality products especially the grooming products


Highly recommend

Amazing service also from the team

Sean Collins

Similar to receiving a surprise gift…

Similar to receiving a surprise gift every month and is very exciting to try new products and sport new sexy underwear every month. Great selection of products and excellent choice in underwear.

Paul Smith

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