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100-day worry-free underwear returns

We think you’ll love the underwear but in the rare case you don’t, you can send them back and choose a pair you like from our shop to be added to your next pack. The returned pairs will be donated to charity.

Just submit your request here and we’ll take it from there!

Underwear items you wish to return should be unworn/unwashed (tried on okay!) with all labels attached to be qualified. We do ask you to answer a few questions beforehand to be able to improve your selection in the future.

The return application will be subject to approval by the team. You will receive a coupon code which you can use in our shop to buy a free pair of underwear to be added to your next pack. If you didn’t like the type of underwear (boxers, briefs or jockstraps and so on) but it was listed on your profile during the time of order processing the request might be denied.

Grooming products cannot be returned.

Submit your claim

  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, heic, Max. file size: 5 MB.
      So that we'd know which pair you're talking about
    • Please enter the order ID where this pair was in
    • To improve the selection for you in the future, please let us know what specifically you didn't like about the pair. Try to answer questions such as: - Was it the fit? What felt wrong? - Was it the style? What about it? - Was it the brand? What about it? If you didn't like the type of underwear (boxers, briefs and so on) but it was listed on your profile during the time of order processing the request might be denied.

    Is that gift value really true?

    Yes, the extra products you can get for FREE in your first Gay Pack are really worth $241 in retail.

    Which products are they?

    Want to know what the products are? Aren’t you nosy! But here you go:

    SYMBIOSIS Invigorating Eye Contour

    RRP $128

    Earth Harbor HELIOS Anti-Pollution Ampoule

    RRP $50

    dr. Eve_Ryouth Hyaluronic Night Moisturiser

    RRP $110

    Just don’t forget to use the coupon code 210OFFER at checkout.

    Discreetly packaged, for your convenience

    We know that sometimes it’s difficult to be fully out. Or you just don’t want anyone to bother your business. For this reason, we’ve taken extra care in packaging the Gay Packs and ship them in discreet packaging.

    Just your address

    On the top of the pack you can just find your address, our address and the customs form (CN22) which includes a brief general description of the goods. We keep it as generic as possible and only include the form due to the law.

    Nothing in the back

    We keep the back of the package clear to make it even easier for you to get to your pack. Just strip it open and enjoy all the fab we chose for you that month.

    Shipping

    All Gay Packs ship for free to the US, EU & UK, Australia & Canada via Postal Companies.
    Rates to other markets may vary.
    All duties & shipping charges are included for EU markets.

    100 day hassle-free returns

    We think you’ll love the underwear but in the rare case you don’t, you can send them back and choose a pair you like from our shop to be added to your next pack. 

    To make sure you got the perfect fit, we’ve developed our own sizing guide, keeping it as simple as possible.

    XS

    26-28 inches
    66-71 cm

    S

    28-30 inches
    71-76 cm

    M

    30-33 inches
    76-84 cm

    L

    33-35 inches
    84-89 cm

    XL

    35-37 inches
    89-94 cm

    XXL

    37-39 inches
    94-99 cm

    3XL

    39-42 inches
    99-107 cm

    4XL

    42-46 inches
    107-117 cm

    What our customers say

    Trustpilot Rated 4.8/5 in 600+ reviews

    5-stars

    85%

    4-stars

    7%

    3-stars

    2%

    2-stars

    2%

    1-star  

    4%

    Excellent quality products especially…

    Excellent quality products especially the grooming products


    Highly recommend

    Amazing service also from the team

    Sean Collins

    Similar to receiving a surprise gift…

    Similar to receiving a surprise gift every month and is very exciting to try new products and sport new sexy underwear every month. Great selection of products and excellent choice in underwear.

    Paul Smith

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