Frequently asked questions
Are the Gay Packs discreet?
Yes, we ship them in discreet packaging!
How can I make sure to receive the correct size?
Start with the sizing guide.
Share your usual size, favourite cuts and style in Pack Preferences. Fit varies by brand; if you are between sizes, check the size guide or ask us for help.
What kind of products can I expect?
Choose Underwear-only, The Full Pack or Big Gay Quarterly. Our founders test and approve the products we offer. You’ll see the contents, price and delivery schedule for your chosen Pack in Join before you pay.
When can I expect my Gay Pack?
You’ll see the available delivery methods and estimated delivery time for your address at checkout.
If something goes wrong in transit, contact us and we’ll help with the next step.
Where do you ship to? And how?
Enter your address at checkout to see the available shipping methods and costs.
How can I cancel my subscription?
Manage future renewals under My Profile → Subscriptions. You can pause, skip or cancel using the options shown there.
Changes to future renewals do not cancel an order you’ve already paid for. Contact us for help with an existing order.
Are the products cruelty-free?
Cruelty-free status varies by product. Check the product details or ask us about a specific item.
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