PREGUNTAS DE PRE-VENTA.
You can do that by clicking ‘Get started’ in the menu. Do note in several questions you can mark several options.
You can expect to receive only products a gay man would pick for another gay man. Depending on the Gay Pack you chose, our team will send you one pair of hot premium underwear, beauty products or both of them according to your taste.
Boxes always contain several samples from different categories and/or (depending on the gay pack you chose) a pair of underwear. There is no option to opt out of a given category. It’s about excitement and surprise, after all!
Unfortunately, we are not able to guarantee that your box won’t contain any specific products or ingredients. If you do have known allergies to certain products/ingredients, we highly suggest that you first check the product’s ingredients before you test out your sample.
With every purchase you get Fab Points which you can use for discounts in our Shop! You can pay up to 30% of your order with Fab Points.
As a rule of thumb, we ship Gay Packs from our warehouse every business day. Usually it takes 4-5 days to arrive in Europe, 6-7 working days to the US/Canada and 10-14 days to the rest of the world. These times can be longer around the holidays as well as currently due to the COVID-19 pandemic.
We ship everywhere in the world but our home market is the European Union. We send the packs out usually by regular mail.
Yes – we’re available all over the world.
You can make changes to your billing and shipping addresses in your account page.
If you have not received your Gay Pack, please let us know. If we receive your Gay Pack back, we will let you know on 2 occasions by email – 14 days and 30 days after receiving it back. If we receive it back because you did not pick it up or other similar conditions, you can purchase new transport and we’ll ship it out to you. If you’d like a refund instead, we subtract shipping and handling fees (total of $14/£8/€10) as well as VAT (if applicable).
Depending on the gay pack you chose, it can measure up to 30 x 20 x 6 cm.
You can cancel your subscription at any time without any fees. You can do that on your profile page under subscriptions.
Do remember that if you cancel the subscription after you’ve been billed, then your order is cancelled for the pack after that. If you want to cancel the subscription for the current page then you need to do this before we ship it by contacting us.
For subscription products a 7 day period is given to ask for a refund in accordance with EU directives. For non-subscription based products a 14 day refund policy applies. All products can be returned if they are in their original condition – the shipping package cannot have been opened. Once the package has been opened, we cannot accept returns, due to the nature of the products.
You can have several different Gay Pack subscriptions active, sure!
If you paid with Paypal then the only way to change your pack (or pairs of underwear, frequency) is to cancel your current subscription and re-subscribe to the version you want.
In all other cases you can easily do it by going to your subscription and clicking or tapping on ‘Change pack or pairs of underwear’, choosing the one you want and then go through checkout. You will then be charged on the regular renewal date.
If you paid with Paypal then the only way to change the pairs of underwear or frequency is to cancel your current subscription and re-subscribe to the version you want.
In all other cases you can easily do it by going to your subscription and clicking or tapping on ‘Change pack or pairs of underwear’, choose the pack with the options you like and then go through checkout. You will then be charged on the regular renewal date.
We think you’ll love the underwear but in the rare case you don’t, you can send them back and choose a pair you like from our shop to be added to your next pack. Just submit your request and we’ll take it from there!
Underwear items you wish to return should be unworn/unwashed (tried on okay!) with all labels attached to be qualified. We do ask you to answer a few questions beforehand to be able to improve your selection in the future.
The return application will be subject to approval by the team. You will receive a coupon code which you can use in our shop to buy a free pair of underwear to be added to your next pack. If you didn’t like the type of underwear (boxers, briefs or jockstraps and so on) but it was listed on your profile during the time of order processing the request might be denied.
INFORMACIÓN DE PAGO / FACTURACIÓN
You can pay with your credit card or via PayPal by using your PayPal account. We’re both PCI Compliant as well as certified secure website.
You can get a refund according to EU directives if you return the products in their original condition. However, if you’d like a refund after we’ve received back the Gay Pack, we subtract shipping and handling fees (total of $14/£8/€10) as well as VAT (if applicable) and return the rest.
When you place your order for the monthly membership, you will be billed for your first Next Gay Pack immediately. You will be billed every month on the same date you ordered it.
No, you only pay for the box and for the products in our shop and also for shipping.
PAQUETES DE REGALO
It is actually quite simple. You pick out the Gay Gift Pack you’d like to send that special guy. We’ll add a gift card with a code for the remaining months of the subscription. After he’s received his first pack, he can go and register himself a taste profile at Next Gay Thing and redeem his coupon. If he doesn’t do that, he’ll continue receiving products as you had specified.
A welcome box is the very first pack he will receive. It is filled with products that work for everyone. It also includes a Gift Card for the remaining months of his subscription.
Depending on where you are located, it can take up to two weeks for him to receive the very first pack. If you are in a hurry, we can also send you a gift card via email. In such a case, please contact us and we’ll help you!
As we cannot control the shipping companies, we recommend in such cases ordering the first pack to your own address. Do remember to tell him to change the shipping address after his birthday.